Video TutorialsAboutAccountSupport
Last Updated: May 11, 2026
1. Get the App
1.1 Download the Zical App
Download Zical from the App Store or Google Play, or scan the QR code to install it.
1.2 Visit Our Website & Get the Latest Quick Start Guide
Scan the QR codes to visit our official website at https://zicalstar.com or access the latest Quick Start Guide online.
2. First-Time Setup
2.1 Create Your Account & Get the Activation Code
in the Zical app on your phone
2.2 Activate the Device
2.3 Complete Basic Setup
2.4 Reset Device
Resetting the device will erase all data stored locally on your Zical Calendar device. Your calendar data will remain in your Zical account. You can reconnect it to this device or a new device using the activation code in the Zical app.
3. Members & Color Coding
3.1 Add and Manage Family Members
Members belong to a calendar and are used to assign events, tasks, and rewards. Members do not represent login accounts.
3.2 Color Coding Your Family Schedule
Color coding helps your family quickly understand schedules at a glance.
1. Each family member is assigned a dedicated color. 2. Events involving multiple family members automatically display blended color highlights, making shared activities easy to recognize.
3.3 Organize Events and Tasks
Focus on what matters by showing or hiding schedules for specific family members. 1. Open the Filter menu.
2. Toggle a family member on or off to show or hide all events and tasks associated with that person.
3.4 Invite Members via Their Email Addresses
Tap the Invite button, switch to the Email tab, enter the email address, and tap Invite to finish sending. The recipient will receive an invitation email.
4. Sync Calendars
4.1 Supported Calendar Types
The Zical app supports syncing with the following calendar services: Google Calendar, Outlook Calendar, iCloud Calendar, Yahoo Calendar, Cozi Calendar, TeamSnap Calendar, Calendar URL (ICS) or other subscribed calendars, Holiday Calendars.
Note: All calendar syncing is managed through the Zical app.
4.2 Sync a New Calendar
You can start syncing a new calendar from any of the following entry points:
4.2.1 Sync Google Calendar
Open the Zical app → Home page → Sync → tap "+"→ Sync a new calendar → Google.
4.2.2 Sync Outlook Calendar
Open the Zical app → Home page → Sync → tap + → Sync a new calendar → Outlook.
4.2.3 Sync iCloud Calendar
One-Way Sync: Changes made in Zical Calendar will not sync back to iCloud Calendar.
Note:
1. ICS-linked calendars refresh about every 30 minutes. 2. Imported calendars include events from the past 90 days and all future events, up to 5,000 events. 3. Each ICS share link can sync only one calendar. To sync multiple calendars, repeat these steps for each one.
4.2.4 Sync Yahoo, Cozi, TeamSnap, or a Calendar URL (ICS)
Open the Zical app → Home page → Sync → tap + sync a new calendar → Calendar URL / ICS (or select your provider).
1. Follow the on-screen steps (steps may vary by provider). 2. Paste your ICS URL if prompted. 3. Assign calendar to member, then tap "Sync" to complete the setup. 4. Note: ICS-linked calendars refresh approximately every 30 minutes. Imported calendars include events from the past 90 days and all future events, up to a maximum of 5,000 events.
4.2.5 Sync Holiday Calendars
Open the Zical app → Home page → Sync → tap + sync a new calendar → Holiday Calendars.
4.3 Understand Sync Rules & Behaviors
4.3.1 Incremental Sync Duration in ICS Mode
The incremental refreshing time for iCloud, Outlook and Yahoo is approximately 30 minutes, while for TeamSnap it is about 2 hours (due to TeamSnap's own synchronization strategy).
4.3.2 Third-party calendars ICS Mode Refresh & Display Configuration Rules
Display Range: Based on the current date, the system synchronizes and imports calendar events spanning the past 3 months onward into the future. The 3-month historical data prior to the current date is defined as a fixed synchronization scope, while the range of future events available for synchronization is subject to the limitations imposed by the third-party service.
Data Refresh: After the calendar is successfully imported, the system will dynamically refresh data in accordance with the above rules. It will always retrieve the fixed 3-month historical data prior to the current date, while the range of future events refreshed remains subject to the limitations set by the third-party service.
4.3.3 Will edits made to events in Google Calendar sync to my device?
Yes, two-way synchronization is currently supported.
4.4 Resolve Authorization & Account Issues
4.4.1 Switching Multiple Outlook Accounts in Authorization Mode
Open the browser and clear your personal account information, passwords, and cookies. However, please note that clearing personal information and cookies in the browser may pose some risks (such as the failure of the automatic login function). Users can carry out relevant operations cautiously according to their own needs and circumstances and pay attention to protecting their personal information and account security after the clearance.
4.4.2 Partner Access to Shared Calendars
There is no need for them to log in with your account after the calendar is shared.
4.4.3 Google Mail Verification Email Issues
There may be a 3-5 minute delay when verifying your Google Mail, please wait patiently.
4.5 Troubleshoot Calendar Sync Failures
4.5.1 No Google Calendar Data After Authorization Sync
When importing to Google calendar, you need to click Agree (as shown in the image below).
4.5.2 Third-Party Calendar Sync Failures in ICS Mode
Please conduct problem trouble shooting as follows:
Step-1: Check whether the link can be downloaded (Copy the URL to the address bar of the browser. If it fails to be downloaded, you can replace webcal:// or http:// in the link with https:// ).
Step-2: Check in Outlook and Google whether the authorization has expired or been cancelled.
Step-3: You need to make sure that the calendar being synchronized is set to public or shareable. Otherwise, you won't be able to sync the data to your Zicalstar.
4.6 Remove a Synced Calendar
5. Share & Manage Calendar Access
5.1 Invite Family or Friends
Each person joins with their own account. One account can be added to multiple calendars. Invited users sign in with their own email address. They do not need to use the inviter’s account or email address.
5.2 Join a Shared Calendar
To join a shared calendar, first download the Zical app and sign in to your own account. If you do not already have an account, create one first.
5.3 Manage Calendar Access & Ownership
The account that creates a calendar becomes its Owner by default. The Owner manages which accounts can access the calendar.
5.3.1 Remove an Account from a Calendar
Only the Owner can remove an account from a shared calendar.
5.3.2 Transfer Calendar Ownership
The Owner can transfer ownership to another account in the same calendar.
5.4 Delete Your Account
Permanently delete your profile and account information (cannot be undone).
6. Main Features
6.1 Home
6.1.1 Feature Introduction
See your family's day in one place—from the day's schedule to tasks, meals, notes, rewards, and photos.
Great for a quick check before school, work, or after-school activities.
6.2 Calendar
6.2.1 Feature Introduction
Keep your whole family on track with a clear, shared schedule.
Add & View Events: Tap the + button to add events. Switch between Day, Week, Month, or Custom views, and show or hide tasks as needed.
Never Miss a Thing: Set multiple reminders for events so appointments, family plans, and important moments are not forgotten.
6.2.2 How to use the copy function on the device?
Option 1: On the device side, Tap the corresponding Event, Tasks, or Schedule item to bring up its detailed information. Click the Copy button to complete the copy operation.
Option 2: In the mobile app, tap the corresponding Event, Tasks or Schedule entry, then tap the Copy icon in the upper right corner to finish the copy operation.
6.2.3 How to highlight Saturday and Sunday times on the device?
Option 1: On the device, tap Settings, select Calendar, locate Shade Weekends, and tap to toggle the setting.
Option 2: In the mobile app, tap Settings, select Calendar, locate Shade Weekends, and tap to toggle the setting.
6.2.4 How to set the start day of the week for calendar display?
Tap Settings, select Calendar，find the Start Week on option, tap the option to select your preferred start day (e.g., Sunday/Monday) and save the change.”
6.2.5 Does the device support multi-user schedule synchronization?
The calendar supports schedule synchronization for multiple users.
6.3 Tasks
6.3.1 Feature Introduction
Make daily responsibilities clear and rewarding.
Create Tasks: Tap the + button to add a task, or use the Task Box to create one faster. You can assign tasks and set due times and reminders.
Earn Stars: Add stars to a task so completed tasks can earn stars, which can be used to redeem rewards.
Stay Organized: Use List View or Board View to see tasks by item or by family member.
6.3.2 How to find the tasks that haven't been assigned to any member?
Tap on the Filter in the top-right corner, find someone, and then tap the switch to have no assigned members.
6.3.3 How to filter completed tasks and overdue tasks?
Tap on the Filter in the top-right corner, find Show Completed tasks and Show overdue tasks, and then tap the switch to change it from Show to Hide.
6.3.4 How to set up independent tasks?
On the task editing page, select Shared in Task Type to set the task as a shared task.”
6.3.5 How to set up shared tasks?
On the task editing page, select Shared in Task Type to set the task as an shared task.
6.4 Rewards
6.4.1 Feature Introduction
Encourage good habits and celebrate small wins together.
Create Rewards: Tap the + button to add rewards and set how many stars are needed to redeem each one.
Redeem Rewards: Family members earn stars by completing tasks and can redeem rewards once they have enough. Track progress and turn everyday responsibilities into small wins.
6.5 Schedule
6.5.1 Feature Introduction
Stay on top of school days and busy after-school routines.
School & After-School Planning: Track school classes, sports practices, music lessons, tutoring, and other recurring activities. You can also add the teacher and location for each item.
Know What's Next: Use Day or Week views to stay on top of upcoming classes and activities, and keep pickups and drop-offs simple.
6.6 Meals
6.6.1 Feature Introduction
Plan family meals with less stress and more consistency.
Create & Manage Recipes: Build your Recipe Box with step-by-step instructions and photos for easy reuse.
Plan Meals: Create meal plans by date and meal type, then view them in Daily or Weekly views so everyone knows what's for dinner.
6.6.2 How to modify and close the meal sequence?
Tap the Shortcut icon in the top-right corner, find Categories. Then, tap the Switch icon to toggle the meal sequence on or off, and tap the Edit icon to rename the meal sequence.
6.6.3 How to solve the problem that meals cannot be added or are empty?
Each recipe can only be added once to a single meal. If the recipe list is empty, it indicates that the recipe has already been added to the current meal.
6.6.4 How to view the full list of meals?
Tap the Shortcut icon in the top-right corner, find Categories. Then, tap the Recipe Box to view all the lists.
6.6.5 How to batch-generate a specific meal in the meal sequence?
Step-1: Tap on the meal that needs to be generated in batches, and then tap on edit.
Step-2: Tap on Repeat, select the cycle repetition period, and then tap on Save to complete.
6.7 Notes
6.7.1 Feature Introduction
Share reminders, lists, and quick messages with your family.
Add Notes: Tap the + button to create notes for reminders or shared lists.
Stay Connected: Use notes for grocery lists, family messages, or anything everyone should remember.
6.7.2 How to change the style of sticky notes?
Step-1: Tap ... in the upper - right corner of the sticky note you need and select Set Theme.
Step-2: Enter the relevant information according to the pop-up window of the sticky note, and click Save to complete.
6.8 Photos
6.8.1 Feature Introduction
Bring your family moments onto your home screen—beautifully and effortlessly.
Upload from Phone: Upload photos through the Zical app. You can edit, crop, rotate, or add text before sending.
Enjoy Together: Like or comment on photos, and display them on the device as a screensaver slideshow for everyone to enjoy.
6.8.2 Can device be used as a digital photo frame?
The device can be used as a digital photo frame.
6.8.3 Where are the photos in the album stored?
The album is stored in the cloud.
6.8.4 What is the size of the cloud storage space?
The cloud storage space is 1 GB.
6.8.5 How many photos can be uploaded at one time?
A maximum of 50 photos can be uploaded at one time.
7. Special Features
7.1 AI Voice & Text Input
7.1.1 Feature Introduction
Create items faster in the Zical app—hands-free or with just a few words.
Smart Creation (Events / Tasks / Notes): Speak or type what you need (e.g., "Soccer practice on Friday at 4 PM" or "Buy milk tonight"), and it's created automatically.
Weekly Free Limit: Enjoy up to 15 AI-generated items per week (events, tasks, or notes). This feature is currently free and will become a Pro feature later.
7.2 Interactive System
7.2.1 Feature Introduction
Stay connected through small, meaningful interactions.
Like & Comments: Show support or share quick thoughts by liking and commenting on events, tasks, meals, or photos.
Feel More Connected: Simple interactions help family members feel noticed and involved—especially helpful for kids and grandparents.
7.3 Timer
7.3.1 Feature Introduction
A simple countdown timer for everyday use—especially handy in the kitchen.
Set Any Time: Choose a countdown time (for example, 30 minutes or 1 hour) and start the timer.
Get Notified When Time's Up: When the countdown ends, you'll get a clear alert—great for timing baking, roasting, or marinating.
7.4 Festival Theme
7.4.1 Feature Introduction
Bring seasonal warmth and celebration to your home display.
Holiday Themes: Choose festive themes for holidays and special occasions to give your device a joyful seasonal look.
Personalize Anytime: Switch themes anytime to match your family's style and home atmosphere.
7.5 Greeting Card
7.5.1 Feature Introduction
Share heartfelt messages with your family through digital greeting cards.
Send Greeting Cards: Choose a festive greeting card in the Zical app and add your personal message before sending it.
Open Greeting Cards: Family members can receive and open your greeting card on the calendar device and enjoy your thoughtful message.
7.5.2 How to solve the problem that greeting cards cannot be received on older versions?
Please upgrade your device and mobile app to the latest version.
8. Device Setting
8.1 Display
8.1.1 Portrait & Landscape Modes
The device supports both portrait and landscape viewing. Rotate the device to switch between orientations, and mount or place it accordingly.
8.1.2 Zoom In & Out
You can zoom in or out using a pinch gesture to adjust the amount of schedule information displayed.
Zooming is supported in Calendar's Custom View, Week View, and Schedule's Week View.
8.1.3 How to adjust the screen brightness?
Option 1: Tap on Settings, select General, find Brightness, and adjust the screen brightness by sliding.
Option 2: Tap on the Shortcut icon in the top-right corner, find Brightness, and adjust the screen brightness by sliding.
8.1.4 How to adjust the text size?
Option 1: Tap on Settings, select General, find Text Size, and adjust the font size by sliding.
Option 2: At this point, the screen will prompt that the device needs a restart, and the changes will take effect in approximately 2-3 seconds.
8.1.5 How to adjust the volume?
Option 1: Tap on Settings, select General, find Volume, and adjust the volume by sliding.
Option 2: Tap on the Shortcut icon in the top-right corner, find Volume, and adjust the volume by sliding the slider.
8.2 Screensaver
8.2.1 Screensaver Options
Clock & Date: Keep the display minimal with time and date, or stay on the current screen when idle.
Photo Slideshow: Turn your favorite photos into a warm, rotating screensaver.
8.2.2 Screensaver Setup
1. Go to Settings → Photos → Screensaver to choose your screensaver mode and set the idle time before it activates. 2. Go to Settings → Photos → Display to customize slide speed, transitions, and display preferences.
8.3 Sleep Mode
8.3.1 Scheduled Sleep
Set a daily sleep schedule so the screen turns off automatically at night.
Tap the Quick Operation icon, then set your preferred sleep schedule.
8.3.2 Sleep Now
Put the device to sleep instantly when needed.
1. Tap the Quick Operation icon at the top of the screen, then tap Sleep Now. 2. Tap the screen at any time to wake the device.
8.4 Parental Lock
8.4.1 Set Up Parental Lock
You can create a 4-digit PIN to prevent unauthorized changes to events, tasks, or rewards, and choose how long the device stays unlocked after the PIN is entered.
8.4.2 Reset Parental Lock
If you forget the PIN, you can reset it after verifying your account.
8.5 Reminders
8.5.1 Feature Introduction
Enable reminders so your device can alert you to upcoming events based on your settings. You can set multiple reminders for the same event to help make sure nothing is missed.
8.5.2 Does the device have a built-in alarm clock?
The device does not include an alarm clock feature at this time, but it supports a timer function for time-based reminders.
8.5.3 Can the device set multiple reminders?
On the task editing page, select multiple reminder time ranges under Reminder to trigger multiple reminders as needed.
8.5.4 How to turn off the reminder pop-up on the device?
Tap on Settings, select Calendar, locate Show Reminder Pop-up, and tap to enable or disable it.
8.6 Time Zone
8.6.1 Feature Introduction
Go to Settings → General → Time & Language → Time Zone to choose your timezone. Note: Not all locations are available in the list. If your location does not appear, select the closest appropriate location in the same time zone.
8.6.2 Can multiple time zones be set?
This function does not support multiple time zones.
8.7 Weather
8.7.1 Feature Introduction
Tap the weather area at the top of the screen, or go to Settings → General → Time & Language → Weather, to set your weather location. Search for and select your location to enable local weather updates. Note: Not all locations are available in the list. If your location does not appear, select the closest available location or contact our support team for help.
8.7.2 How to switch between Celsius and Fahrenheit?
Tap the temperature icon at the top, then tap the temperature switch button on the right.
8.7.3 How to set weather for multiple time zones?
Tap the temperature icon at the top, then tap the Add new on the right.
8.8 Multi-Device Sync
8.8.1 Stay in Sync
Keep everyone on the same page. Your calendar stays synced across your phone and all devices linked to the same calendar—updates appear automatically for everyone.
8.8.2 Connected Devices
In the app: go to Activation → Linked Devices or Settings → Connected Devices. View all devices linked to your calendar, including each device's serial number (SN).
8.9 Restart & Update
Keep your device running smoothly.
1. Automatic Updates: Your device installs updates automatically when a new version is available. 2. Manual Check: To check for updates manually, go to Settings → About → System Update.
8.10 Language Support
Go to Settings → General → Language → Language to choose your preferred language. The device supports English, German, Spanish, and Simplified Chinese.
9. Account
9.1 What should I do if I don't receive the password reset verification code via email?
When you don't receive the verification code email, you can check whether the verification email address is correct or look in the email spam folder.
9.2 How to delete devices that are logged in to my account?
Tap Settings, select Connected Devices, locate the device you want to remove, tap the Edit button, and then tap the Delete icon to finish the removal.
9.3 How to retrieve the current calendar after logging out of the device?
Open the app. You can view your Activation Code in the Calendar List and then log in to the device again.
9.4 How to retrieve the current calendar after exiting the mobile app?
Tap the + button, select Join Calendar, then tap Rejoin** to join the calendar.
9.5 How to modify the device name?
Tap on Settings, select General, find Device Name, update the calendar name to complete.
10. Troubleshooting
10.1 Wi-Fi Connection
10.1.1 Unable to Connect to Wi-Fi
Zical is designed to work with most Wi-Fi networks, but connection issues can sometimes occur. If your device cannot connect to Wi-Fi, try the steps below.
Quick Solution: Try a Different Network Forget the Wi-Fi network you are trying to connect to, then try connecting to a different Wi-Fi network or a mobile hotspot. This often resolves the issue.
Step-by-Step Troubleshooting:
1. On the Wi-Fi selection screen, tap Reset at the bottom. 2. Try connecting the device to a mobile hotspot. This helps check whether the issue is with your home Wi-Fi network. 3. If the device connects, the issue is likely related to your router, signal strength, or network restrictions. If it does not, the issue may be related to the device or Wi-Fi compatibility. 4. If the issue is still not resolved, contact our support team and include photos if possible.
10.1.2 Can I connect to a public Wi-Fi network?
In some cases, Zical can connect to a public Wi-Fi network. If the network does not require additional steps, such as signing in or accepting terms of service, you may be able to connect normally.
If the public network requires additional authentication, Zical may not be able to complete that process directly. In this case, we recommend using a different Wi-Fi network or a mobile hotspot instead.
10.2 Third-Party Calendar Sync
10.2.1 Why does my one-way imported Apple Calendar show no events or incomplete events?
Apple Calendar may contain multiple separate calendars. When you export or share an ICS link for one calendar, it includes events from that calendar only. If that calendar has no events, the imported result will also be empty.
Quick Solution: Check the selected Apple calendar and import all calendars you want to sync.
Step-by-Step Troubleshooting:
1. On your iPhone, Mac, or iCloud.com, open Apple Calendar. 2. Tap Calendars. 3. Turn individual calendars on or off. 4. Check each calendar one by one to confirm whether it contains events. If no events appear when a calendar is turned on, that calendar may be empty.
10.2.2 Why can't I import an ICS link from a third-party calendar?
Zical currently supports calendar sync for Google Calendar, Outlook Calendar, iCloud Calendar, Yahoo Calendar, Cozi Calendar, and TeamSnap.
If you are trying to import an ICS link from another calendar service and it does not work, please contact our support team to confirm whether that service is supported.
10.3 Time Zone and Weather Location
10.3.1 I can't find my time zone or location. What should I do?
Not all locations are available in the list. If your time zone does not appear, select the closest appropriate location in the same time zone. If your location is not available for weather, select a nearby city or contact our support team for help.
10.4 Account Email Issues
10.4.1 I used the wrong email address or forgot my Zical account email. What should I do?
If you signed up with the wrong email address or cannot remember the email address linked to your Zical account, please contact our support team for assistance. To help us resolve the issue faster, please include any email address you may have used when setting up your account.
10.5 Hardware Use
10.5.1 What should I do if the device is frozen or not responding?
If the device is frozen or not responding, unplug the power cable, wait a few minutes, then plug it back in to restart the device. If the issue is still not resolved, contact our support team and include photos if possible.
11. Warranty
11.1 Product Warranty
11.1.1 Warranty Policy
This product is backed by a 12-month limited warranty from the original date of purchase.
11.1.2 What Is Not Covered?
This warranty shall not apply to damage resulting from the following:
1. Physical Damage: Appearance damage, cosmetic damage, or artificial damage. 2. Misuse or Abuse: Damage caused by accident, misuse, abuse, negligence, or unauthorized modifications to any part of the product. 3. Improper Operation: Damage due to improper operation, inadequate maintenance, or connection to improper equipment. 4. Unauthorized Repairs: Damage caused by repair attempts performed by anyone not authorized by us.
12. How It Works
12.1 Can the device be used without Wi-Fi?
This device does not support offline standalone operation and requires a Wi-Fi connection to function properly.
12.2 Does the device screen support touch input?
The screen supports touch control.
12.3 Does the device's home screen support structured customization?
This function is not supported temporarily.
12.4 Will Zicalstar collect my personal private information?
Zicalstar does not collect users' personal information or calendar-related data, nor does it sell or share users' account and password information. We will never provide user data to third parties for advertising promotion, commercial marketing or any other purposes unrelated to product services.
12.5 Does the device support battery-powered operation (no wired power required)?
This device does not support charging. It requires a constant power supply and cannot operate when unplugged.
12.6 Does the device support magnetic mounting?
This device does not support magnetic attraction.
12.7 Does the device support calendar viewing and app usage on a computer?
This device does not support viewing calendars or using applications on a computer.
13. Contact Us
We're here to help and always happy to hear from you. If you have questions, need after-sales support, or would like to share your experience with us, please feel free to reach out anytime. Your feedback helps us make the product better for every family.
• Email: support@zicalstar.com • Website: www.zicalstar.com
